Accessibility Statement

Everyone should be able to shop with us

Equinutrients Ltd is committed to making okapi-shop.com accessible to as many people as possible, including users with disabilities. We believe accessibility is not a feature but a basic expectation, and we are continuously working to improve the user experience for everyone.

This Accessibility Statement explains the standards we aim to meet, the steps we have taken so far, the limitations we know about, and how you can contact us if something on our website is not working for you.

The standards we follow

This Accessibility Statement is published in accordance with:

• The Equality Act 2010, under which service providers in the UK have a duty to make reasonable adjustments for disabled users;
• The European Accessibility Act (Directive (EU) 2019/882), applicable to our customers in the European Union since June 2025;
• The Web Content Accessibility Guidelines (WCAG) 2.2, published by the W3C, at conformance Level AA.

What we have done so far

We have designed okapi-shop.com to support the following accessibility features:

Areas we are still working on

We are honest about the fact that not every part of our website yet meets WCAG 2.2 AA in full. The following areas have been identified for improvement and are on our roadmap:

• Older PDF documents — some downloadable PDFs (such as historical product information sheets) may not be fully tagged for screen readers. New PDFs published from April 2026 onwards are accessible.
• Embedded video — not all videos currently include captions or transcripts. We are adding captions to existing content and require captions on all new videos.
• Third-party widgets — some elements provided by third parties (e.g. payment providers, cookie consent banners, customer review widgets) may not yet meet our accessibility standards. We work with our suppliers to address known issues.
• Decorative images — a small number of older decorative images may not yet be marked correctly as decorative. This is being reviewed.

Tested with the following tools

We test okapi-shop.com regularly with a combination of automated and manual checks. Tools and assistive technologies we use include:

• Screen readers: NVDA (Windows), VoiceOver (macOS, iOS), TalkBack (Android);
• Browser zoom up to 400%;
• Keyboard-only navigation tests;
• Automated audits using axe DevTools and Lighthouse.

If you use a different assistive technology and encounter a problem, we want to hear about it — please contact us using the details below.

Tell us about an accessibility problem

If you find a part of okapi-shop.com that is not accessible to you, or if you would like content in an alternative format (large print, plain text, audio), please let us know. We aim to respond to accessibility requests within 5 working days.

Enforcement

We aim to resolve every accessibility concern directly. If you contact us with a problem and you are not satisfied with our response, you can:

• Contact the Equality Advisory and Support Service (EASS) at www.equalityadvisoryservice.com or 0808 800 0082, which provides free advice on the Equality Act 2010;
• Make a complaint to the Equality and Human Rights Commission (EHRC), the body responsible for enforcing the Equality Act 2010;
• If you are an EU consumer, contact your national accessibility enforcement authority under the European Accessibility Act.

How we keep improving

Accessibility is a continuous process, not a one-off task. We review this statement at least every 6 months, after every major redesign or feature release, and whenever we receive substantive feedback from users.

This statement was last reviewed in April 2026. The next scheduled review is October 2026.