Terms & Conditions of Sale

1Introduction & Scope

These Terms and Conditions ("Terms") govern all orders placed via the website okapi-shop.com (the "Site"). By placing an order on the Site, you confirm that you have read, understood and agree to be bound by these Terms.

The Site is operated by Equinutrients Ltd, the trader and contracting party for all sales made on the Site (the "Seller", "we", "us", "our"). OKAPI-branded products sold on the Site are manufactured by OKAPI GmbH, Berlin, Germany ("the Manufacturer"). The contract of sale is concluded directly between you and Equinutrients Ltd, not with the Manufacturer.

These Terms apply to consumers (purchasing for personal, non-commercial use) and to business customers. Specific provisions for each are highlighted where relevant.

2Contract Formation

2.1 Display of products

The display of products on the Site does not constitute a binding offer but an invitation to treat. The placement of an order by you constitutes an offer to purchase.

2.2 Acceptance of orders

A binding contract of sale is only formed when we send you an Order Confirmation email accepting your order. The automatic acknowledgement that you may receive immediately after placing an order does not constitute acceptance of your offer.

2.3 Right to decline

We reserve the right to decline any order, for reasons including but not limited to: stock unavailability, errors in the product description or price, suspicion of fraud, restrictions on export to your country, or restrictions on the import of feed/supplements into your country.

3Pricing, VAT & Payments

3.1 Prices for UK customers

All prices on the Site are quoted in Pounds Sterling (GBP) and are inclusive of UK VAT at the applicable rate. Shipping costs are shown separately at checkout.

3.2 Prices for international customers

For deliveries outside the UK, prices on the Site are exclusive of local import duties, taxes and customs fees. You (the customer) are the importer of record for goods entering your country and are responsible for all such charges and for compliance with local import laws applicable to animal feed and supplements.

3.3 Payment methods

Accepted payment methods are listed on our Payment page. Payment is due at the time of order, except where invoice payment terms have been expressly agreed for trade customers following a successful credit check.

3.4 Pricing errors

If we identify a manifest pricing error in your order before dispatch, we will contact you with the correct price and give you the option to confirm your order at that price or to cancel without charge.

4Right to Cancel (Consumers)

4.1 14-day cancellation period

If you are a consumer in the UK, you have the right to cancel your order within 14 days of receiving the goods, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Full details, including the model cancellation form and instructions for returning goods, are set out on our Right to Cancel page.

4.2 Hygiene seal exception

4.3 Other exceptions

The right to cancel also does not apply to goods made to your specifications, goods which are liable to deteriorate or expire rapidly, or goods which become inseparably mixed with other items after delivery.

4.4 Statutory rights preserved

Nothing in this section affects your statutory rights under the Consumer Rights Act 2015 in respect of faulty, misdescribed or not-as-described goods.

5Delivery & International Shipping

5.1 Delivery times and costs

Estimated delivery times, shipping zones and costs are set out on our Delivery page. Delivery times are estimates and are not contractually guaranteed unless expressly stated.

5.2 Risk and ownership

For consumer customers, risk in the goods passes to you when you (or a third party indicated by you, other than the carrier) take physical possession of the goods. Ownership passes to you on receipt of full payment.

5.3 International shipping & biosecurity

Some OKAPI products contain herbs, minerals or feed materials that may be subject to import restrictions in certain jurisdictions (for example under Australian biosecurity laws, US FDA regulations, or other national feed and animal-product regulations). It is your responsibility, before placing an international order, to ensure that the products you wish to order are legal for import into your country and comply with all applicable local regulations.

We will not accept responsibility for goods seized, destroyed or returned by customs authorities due to local import restrictions, and refunds in such cases will be limited as set out in clause 7 below.

5.4 Late delivery

If we have not delivered the goods within 30 days of order acceptance (or any longer delivery period agreed with you), you may cancel the contract and receive a full refund. Any pre-existing right of cancellation under clause 4 is unaffected.

6Product Information & Dosage

6.1 Nature of products

All products sold on the Site are complementary feed or feed supplements for horses. They are not veterinary medicinal products and are not intended to diagnose, treat, cure or prevent any disease. Always consult a qualified veterinary surgeon for medical issues.

6.2 Dosage information

Dosage information provided on packaging or on the Site is based on average values, typically calculated for a horse of approximately 600 kg body weight. Actual dosage requirements may vary by breed, metabolism, workload and individual condition. The feeding amount required for each horse must be determined individually.

6.3 Recipe changes

OKAPI GmbH reserves the right to make recipe changes for quality reasons. The label affixed on the day of delivery is the legally authoritative document concerning the contents and composition of the product, in accordance with applicable feed law.

7Warranty & Liability

7.1 UK consumer rights

Nothing in these Terms affects your legal rights under the Consumer Rights Act 2015. In particular, goods supplied to consumers must be of satisfactory quality, fit for purpose and as described.

7.2 Defective goods

If you receive a product that is faulty, damaged in transit or not as described, please contact us within a reasonable time at info@okapi-shop.com, ideally with photographs. We will arrange replacement, repair or refund in accordance with your statutory rights.

7.3 Limitation of liability (consumers)

We do not exclude or limit our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; breach of your statutory rights as a consumer; or any other liability that cannot be limited or excluded under English law.

Subject to that, our total liability to a consumer arising out of or in connection with a contract for the sale of goods is limited to the price paid for the goods.

7.4 Limitation of liability (business customers)

For business customers, our total liability arising out of or in connection with the contract is limited to the price paid for the goods. We are not liable for any indirect, special or consequential losses, including but not limited to loss of profit, loss of business, loss of revenue or loss of goodwill.

7.5 Australian customers

For customers in Australia, nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) which cannot be excluded, restricted or modified by agreement.

7.6 California & US customers

For customers in the United States, mandatory consumer protection laws of your state of residence may apply notwithstanding the choice of law clause in clause 9. California consumers have the right to file a complaint with the California Department of Consumer Affairs (1625 North Market Blvd., Sacramento, CA 95834).

8Intellectual Property & Force Majeure

8.1 Intellectual property

All text, images, product names, logos, packaging designs and other content displayed on the Site are protected by copyright, trade mark or other intellectual property rights and remain the property of Equinutrients Ltd, OKAPI GmbH or their licensors. You may not reproduce, distribute or commercially exploit any such content without our prior written permission.

8.2 Force majeure

Neither party is liable for any failure or delay in performance caused by events beyond reasonable control, including but not limited to natural disasters, pandemics, government action, war, civil unrest, transport disruption, energy or supply shortages, or industrial action. The affected party will notify the other promptly and use reasonable efforts to resume performance.

9Governing Law & Jurisdiction

9.1 Governing law

These Terms and any contract concluded under them are governed by the laws of England and Wales. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

9.2 Jurisdiction (consumers)

If you are a consumer, you may bring proceedings in respect of these Terms either in the courts of England and Wales or, if your habitual residence is in another country, in the courts of that country. Mandatory consumer protection laws of your country of residence are not affected by this clause.

9.3 Jurisdiction (businesses)

If you are a business customer, the courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

9.4 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect. Any invalid provision will be replaced by a valid provision that comes closest to the economic intent of the invalid one.

10Complaints & Dispute Resolution

If you have a complaint, please contact us in the first instance at info@okapi-shop.com. We aim to acknowledge complaints within 5 working days and resolve them as quickly as possible.

Consumers can obtain free, impartial advice from Citizens Advice (0808 223 1133, www.citizensadvice.org.uk) or, where appropriate, escalate matters to the relevant trading standards authority.

This complaints process does not affect your right to bring legal proceedings.